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Order Processing and Shipping

Orders are typically processed, packaged and shipped within 1-3 days of payment receipt. However, some of our items are made to order and are subsequently not kept in stock. A production time relating to the respective item must be anticipated. You are always welcome to call or mail us with any questions in this regard.

All orders are shipping with courier delivery service and will typically arrive within 3 business days within Europe.

Shipping Costs

Made by Mama offers free shipping on orders over 69 € within Europe.

All orders under 69 € will ship for a flat shipping fee of 15 €. Are you resident outside of Europe, please contact us on and we will send you an offer on shipping.

We ship with UPS to both business and residential addresses. In the event of incorrect or incomplete address information or if the recipient identity cannot be identified at the delivery location, the package will initially be held by UPS and attempts will be made to notify the recipient. If this is unsuccessful within the period predetermined by UPS the package will be returned to Made by Mama’s warehouse in Italy and subsequent delivery arrangement will incur additional shipping costs for the customer.

Damages & Shortages

The items are insured until the time and place of delivery and risk passes with ownership at that time. Please report any damage or missing items to us within 1 business day of delivery.


Made by Mama does not accept returns on any consumable goods. Any other items may be returned for any reason within 14 days. Should you wish to return an item, please contact us on


Made by Mama ApS
VAT. DK38538098

Contact by telephone

(+45) 71 999 710